Return & Refund Policy

Luxe Aura Fragrance — Return & Refund Policy

At Luxe Aura Fragrance, we take pride in the quality and craftsmanship of every product we offer. Your satisfaction is extremely important to us. To ensure a smooth and transparent experience, please review our refined return and refund guidelines below.

📦 Return Eligibility

1. Time Frame

Returns are accepted within 3 days of receiving your order.

2. Condition Requirements

To be eligible for a return, items must be:

  • In original condition

  • Unused and unworn

  • With all tags intact

  • In their original packaging, including protective wrappers and boxes

3. Proof of Purchase

An original receipt or valid proof of purchase is required to process any return request.

🔄 Return Process

1. Initiating a Return

To begin the return request, please contact:
📧 sales@luxeaurafragrance.com
Include your order number, full name, and the reason for return.

2. Return Instructions

Once your request is approved, you will receive:

  • Step-by-step return instructions

  • A return shipping label (where applicable)

3. Inspection & Approval

Returned items undergo a thorough inspection to ensure they meet all eligibility criteria before approval.

⚠️ Damages & Issues

1. Inspect Upon Delivery

Please check your items immediately upon arrival.

2. Reporting Damage

If a product is damaged, defective, or incorrect, notify us within 3 days of delivery for prompt assistance.

🚫 Non-Returnable Items

Some items cannot be returned due to hygiene, customization, or safety reasons:

  • Custom-made or personalized items

  • Hazardous materials

  • Final sale items, including discounted products and gift cards

These items are non-refundable and non-exchangeable.

🔁 Exchanges

To request an exchange (subject to stock and UAE shipping regulations), contact:
📧 sales@luxeaurafragrance.com
Our team will guide you through the exchange process.

💳 Refunds

1. Processing Time

Approved refunds are processed within 10 business days.

2. Bank Processing Time

Your bank or credit card provider may require additional time to reflect the refund in your account.

📝 Final Notes

1. Product Representation

Minor variations may occur between product images and actual items due to lighting, photography, or packaging updates.

2. Policy Updates

Luxe Aura Fragrance reserves the right to update or modify this policy at any time without prior notice.